Effective · February 27, 2026 · Last Updated · February 27, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “User”) and Creators Concierge, LLC (“Creators Concierge,” “we,” “us,” or “our”), governing your access to and use of the Creators Concierge website at creatorsconcierge.com, the Creators Concierge business portal, and all related services (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
1. Overview of Services
Creators Concierge is a boutique talent management agency that provides the following services through its Platform:
- Talent Management: Full-service representation for social media creators and influencers, including deal negotiation, career strategy, and brand partnership facilitation.
- Brand Partnerships: Connecting brands with vetted social media talent for influencer marketing campaigns and collaborations.
- Social Media Analytics: Aggregating and reporting on social media performance metrics for managed talent through authorized third-party API integrations.
- Campaign Management: End-to-end management of influencer marketing campaigns, including deliverable tracking, content review, and performance reporting.
- Financial Administration: Invoice generation, payment processing, payout management, and financial reporting for talent and brand partnerships.
- Scheduling & Booking: Appointment scheduling and meeting coordination between talent, brands, and the Creators Concierge team.
Creators Concierge is not a public marketplace, social network, or self-service advertising platform. Access to the Platform is by invitation only and is limited to our represented talent, active brand partners, and internal staff.
2. Eligibility
To use the Platform, you must:
- Be at least 18 years of age.
- Have the legal capacity to enter into binding agreements.
- Not be prohibited from using the Platform under applicable laws.
- Provide accurate, current, and complete information during registration and keep it updated.
If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
3. Account Registration & Access
- Access to the Creators Concierge portal requires an invitation from our team. We use passwordless authentication via magic link emails sent to your registered email address.
- You are responsible for maintaining the security of your email account, as it serves as the primary method of authentication.
- You must not share your account access or magic link emails with any other person.
- You agree to notify us immediately at hello@creatorsconcierge.com if you suspect unauthorized access to your account.
- We reserve the right to suspend or terminate accounts that show signs of unauthorized access or misuse.
4. User Responsibilities
As a user of the Platform, you agree to:
- Provide accurate, truthful, and complete information in all interactions with the Platform.
- Comply with all applicable laws, regulations, and third-party platform terms of service.
- Not use the Platform for any unlawful, fraudulent, or harmful purpose.
- Not attempt to gain unauthorized access to any part of the Platform, other accounts, or connected systems.
- Not interfere with or disrupt the operation, security, or performance of the Platform.
- Not reverse-engineer, decompile, or attempt to extract the source code of the Platform.
- Not use automated tools, bots, or scripts to access or interact with the Platform without prior written permission.
5. Talent Management Services
If you are a creator or influencer represented by Creators Concierge (“Managed Talent”), the following terms apply:
- Your talent management relationship is governed by a separate Talent Management Agreement between you and Creators Concierge. These Terms supplement, but do not replace, that agreement.
- You grant Creators Concierge permission to access, display, and share your profile information, portfolio content, rate cards, and social media analytics with potential brand partners for the purpose of securing brand deals on your behalf.
- You are responsible for the accuracy of the content and information you upload to the Platform, including media kits, rate cards, and delivered content.
- You retain ownership of your original creative content. By uploading content to the Platform, you grant Creators Concierge a limited, non-exclusive license to use, display, and share that content solely in connection with our talent management services.
6. Brand Partnership Services
If you are a brand partner accessing the Platform (“Brand User”), the following terms apply:
- Your access to the Platform is limited to the campaigns and talent profiles relevant to your partnership with Creators Concierge.
- You agree not to contact Managed Talent directly to circumvent Creators Concierge’s management services.
- Campaign-specific terms, deliverables, timelines, and compensation are governed by separate agreements between Creators Concierge and your organization.
- Talent performance data shared with you through the Platform is confidential and may not be shared with third parties without written consent from Creators Concierge.
7. Social Media OAuth Integrations
Our Platform integrates with third-party social media platforms through OAuth 2.0 authentication to provide analytics and reporting services. By connecting your social media accounts, you acknowledge and agree to the following:
a. Authorization & Consent
- Social media account connections are voluntary. You are not required to connect any social media account to use the Platform.
- When you connect a social media account, you are redirected to the third-party platform’s official authorization page where you can review and approve or deny the specific permissions requested.
- We never receive, store, or have access to your social media passwords. Authentication is handled entirely by the third-party platform.
b. Scope of Data Access
- We access only the data necessary to provide our talent management and analytics services, including: follower/subscriber counts, engagement metrics, impressions, reach, audience demographics (aggregated), and content performance data.
- We do not access your private or direct messages.
- We do not access your personal contacts or friend lists.
- We do not post, publish, or modify content on any of your social media accounts.
c. Data Usage Restrictions
- Social media data accessed through OAuth is used solely for providing talent management analytics, generating performance reports, and facilitating brand partnerships on behalf of Managed Talent.
- We do not sell, license, sublicense, or distribute social media data to any third party.
- We do not use social media data for advertising, ad targeting, market research for third parties, or any purpose unrelated to our stated services.
- We do not transfer social media data to data brokers, advertising networks, or analytics services unrelated to our Platform.
d. Revocation of Access
- You may disconnect any social media account from our Platform at any time through your portal settings.
- You may also revoke our access directly through the respective social media platform’s settings.
- Upon disconnection, we will cease accessing new data from that account and delete previously collected data within 30 days, unless retention is required by law.
8. Meta Platform Compliance
Our use of Meta Platforms, Inc. (“Meta”) APIs, including the Instagram Graph API and Facebook Graph API, is subject to the Meta Platform Terms and Meta Developer Policies. We are committed to full compliance with all Meta policies, including but not limited to:
a. Permitted Use
- We use Meta APIs exclusively to provide talent management analytics and reporting services to creators who have explicitly authorized our access and who are contractually represented by Creators Concierge.
- Our app accesses only the API endpoints and data scopes approved by Meta and authorized by the user.
- We provide a clear and transparent user experience, explaining what data is accessed and how it is used before requesting authorization.
b. Data Protection Commitments
- We do not sell, sublicense, or transfer Meta platform data to any third party except as necessary to provide our services and as permitted by Meta’s policies.
- We do not use Meta data for surveillance, tracking, or monitoring of individuals without their knowledge and consent.
- We do not use Meta data to discriminate against any individual or group based on race, ethnicity, color, national origin, religion, age, sex, sexual orientation, gender identity, family status, disability, medical or genetic condition, or any other protected category.
- We do not use Meta data to facilitate the collection of user information for the purpose of building or augmenting user profiles for third parties.
- We implement reasonable security measures to protect Meta data, including AES-256-GCM encryption of access tokens and secure, access-controlled server infrastructure.
c. User Rights Regarding Meta Data
d. Compliance with Meta Policies
- We comply with all applicable Meta Platform Terms, Developer Policies, and Data Use Restrictions.
- We maintain our Meta app in good standing and promptly address any compliance issues raised by Meta.
- We cooperate with Meta’s data practices assessment and app review processes.
- In the event of a data breach affecting Meta data, we will notify Meta and affected users in accordance with Meta’s policies and applicable law.
9. Additional Platform Integrations
TikTok
Our use of TikTok Login Kit and TikTok Business API is subject to TikTok’s Developer Terms of Service. We access TikTok data solely for providing analytics services to managed creators who have authorized our access. We comply with all applicable TikTok developer policies and data use restrictions.
YouTube & Google
Our use of the YouTube Data API v3 is subject to the YouTube Terms of Service and Google Privacy Policy. By connecting your YouTube account, you also agree to be bound by Google’s terms. You may revoke our access at any time through Google Security Settings.
Twitch
Our use of the Twitch API is subject to the Twitch Developer Agreement. We access Twitch data solely for providing analytics services to managed creators who have authorized our access.
For all third-party integrations, we apply the same data protection principles: minimal data access, purpose limitation, no selling of data, strong encryption, and user-controlled revocation.
10. Scheduling & Booking Services
Our Platform includes a scheduling and booking feature that allows users to schedule meetings and consultations.
- The booking feature integrates with Google Calendar using minimal permissions (free/busy lookup and management of events created by our application only).
- Meeting invitations and confirmations are sent via email through AWS Simple Email Service (SES).
- Bookings can be rescheduled or cancelled by either party. Cancelled bookings are marked as cancelled but not deleted from calendar records.
- Scheduling data, including your name, email, and meeting notes, is stored securely and used solely for the purpose of coordinating and managing appointments.
11. Financial Services & Payments
- Creators Concierge facilitates financial transactions between brands and managed talent, including invoice generation, payment tracking, and payout processing.
- Financial terms, commission rates, and payment schedules are governed by separate agreements between the relevant parties.
- We use Plaid, Inc. to securely connect our business bank accounts for transaction reconciliation purposes. Plaid is not used to access talent or brand personal bank accounts.
- Tax documentation (e.g., W-9 forms, 1099 records) is collected, stored, and handled in compliance with applicable federal and state regulations.
- All financial data is encrypted in transit and at rest using industry-standard encryption protocols.
12. Intellectual Property
- The Platform, including its design, features, functionality, code, and content (excluding User Content), is the exclusive property of Creators Concierge, LLC and is protected by copyright, trademark, and other intellectual property laws.
- The Creators Concierge name, logo, and branding are trademarks of Creators Concierge, LLC. You may not use our trademarks without prior written consent.
- These Terms do not grant you any right, title, or interest in the Platform beyond the limited right to use it in accordance with these Terms.
13. User Content
- “User Content” refers to any content, data, text, images, videos, or other materials you upload, submit, or transmit through the Platform.
- You retain ownership of your User Content. By uploading User Content to the Platform, you grant Creators Concierge a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your User Content solely in connection with providing our services.
- You represent and warrant that you have all necessary rights and permissions to upload and share your User Content and that it does not infringe upon the intellectual property rights of any third party.
- We reserve the right to remove User Content that violates these Terms, applicable laws, or third-party rights.
14. Prohibited Conduct
You agree not to:
- Use the Platform in violation of any applicable law or regulation.
- Provide false, misleading, or inaccurate information.
- Attempt to circumvent, disable, or interfere with any security features of the Platform.
- Use the Platform to transmit viruses, malware, or other harmful code.
- Scrape, mine, or extract data from the Platform using automated means.
- Impersonate any person or entity, or falsely represent your affiliation.
- Use data obtained through the Platform for purposes not authorized by these Terms, including using social media analytics for unauthorized marketing, advertising, or competitive intelligence.
- Share, resell, or redistribute any data or content obtained from the Platform without written authorization.
- Violate the terms of service of any third-party platform connected through the Platform.
15. Data Privacy & Security
Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Platform, you consent to the data practices described in our Privacy Policy.
We implement industry-standard security measures, including:
- AES-256-GCM encryption for sensitive data at rest.
- TLS/HTTPS encryption for all data in transit.
- Passwordless authentication with JWT tokens and secure refresh token rotation.
- Role-based access control (RBAC) with principle of least privilege.
- Comprehensive audit logging of all data access and modifications.
- Hosting on Microsoft Azure with enterprise-grade infrastructure security.
16. Third-Party Services & Links
The Platform integrates with and may contain links to third-party services, including Meta (Facebook/Instagram), TikTok, YouTube, Twitch, Google Calendar, Plaid, AWS, and Microsoft Azure. These third-party services are governed by their own terms of service and privacy policies. We are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is at your own risk, and you should review the applicable terms and privacy policies before authorizing any integration.
17. Disclaimers
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
- The Platform will be uninterrupted, error-free, or secure.
- The results obtained through the Platform will be accurate or reliable.
- Any defects in the Platform will be corrected.
- Third-party API data (including social media metrics) will be accurate, complete, or current.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CREATORS CONCIERGE, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO CREATORS CONCIERGE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
19. Indemnification
You agree to indemnify, defend, and hold harmless Creators Concierge, LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your use of the Platform.
- Your violation of these Terms.
- Your violation of any third-party rights, including intellectual property rights.
- Any content you upload, submit, or transmit through the Platform.
- Your violation of any applicable law or regulation.
20. Termination
- We may suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice.
- You may request termination of your account by contacting us at hello@creatorsconcierge.com.
- Upon termination, your right to use the Platform ceases immediately. We will retain your data as described in our Privacy Policy and in accordance with applicable law.
- Connected social media data will be deleted within 30 days of account termination, unless retention is required by law.
- Financial records will be retained as required by tax and financial regulations.
- The following sections survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law & Dispute Resolution.
21. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions.
Any disputes arising out of or related to these Terms or the Platform shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA), conducted in the State of California.
You agree to waive any right to a jury trial or to participate in a class action lawsuit or class-wide arbitration related to the Platform or these Terms.
22. Changes to These Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you via email or through a notice on the Platform. Your continued use of the Platform after any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue your use of the Platform.
23. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
24. Entire Agreement
These Terms, together with our Privacy Policy and any separate agreements (such as Talent Management Agreements or Brand Partnership Agreements), constitute the entire agreement between you and Creators Concierge regarding your use of the Platform. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, relating to the Platform.
25. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us: